COMONDI

Shipping

Comondi ships from Toronto, Canada. Unless otherwise requested, all products ship via Canada Post. Shipping rates are calculated at the time of your order and customers are allowed to pick the method desired (expedited, next day, etc.). Shipping costs will be available for your review and acceptance prior to placing the order. Note: Orders for some Western-based customers may be drop-shipped direct from the manufacturer in British Columbia. This lessens the ecological costs of cross-country shipping.

Because it is important that we have tracking numbers for our packages in case they go astray, we are not able to offer some of the more inexpensive international shipping options. If you are not concerned about our ability to track your package and are willing to incur the risk of loss, please contact us and we can offer you a lower shipping rate.

Local Delivery: If you work or reside in the downtown Toronto area, Comondi may be able to arrange free delivery for your products. Please contact us at info@comondi.com for more information. Once approved, you can select the "Local Delivery" option on the Shipping page and eliminate the shipping charges for your order(s).

Returns

Comondi accepts returns for refund and credit as specified below.

Credit or Exchange

Within thirty (30) days of purchase with email receipt. If you are unhappy with your product for any reason, return it with a written description of the complaint. Products such as SOAPS without packaging only qualify for Credit or Exchange. We cannot refund or exchange intimate products such as underwear or make-up.

Refund

Within ten (10) days of purchase with email receipt. Item must be unused and in original packaging. Return the item with a copy of the receipt and the date of purchase and a request in writing to refund your purchase.

IMPORTANT: Ensure that a signature is required for all returns regardless of shipping company used.

Cost of Shipping Returns

Our customers are responsible for shipping of the product to Comondi. If there was a problem with the product or there was an error on the order, we will credit you for reasonable shipping costs.